Drawing on extensive experience with unstable, violent, intoxicated and mentally ill people, former Corrections Sergeant Rory Miller delivers a street-level guide to building rapport, taking command and avoiding force.

An altered state of consciousness can be caused by many things-- drugs in the system, brain chemistry, or simple fear, anger or stress. In this short volume, Miller provides a concise guide to staying safe, reading the situation, reading the person and making a connection.
An experienced corrections officer, the author is realistic enough to note that talking doesn't work every time. But his tips will give you the edge that might prevent injury.