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My Telephone Record Book: Your telephone call recording and follow up management workbook Paperback – August 29, 2016


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Your telephone call recording and follow up management workbook. If your organisation does not already have a process or procedure for recording or managing calls, such as a CRM (customer relationship management) database, this workbook is designed to help you record and manage your calls. Each page allows you to record the date and key details of 5 calls: • The caller’s name, • Their company, • Their contact number, • The time of the call, and • The actions arising.
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Product details

  • Publisher ‏ : ‎ The Work Press
  • Publication date ‏ : ‎ August 29, 2016
  • Language ‏ : ‎ English
  • Print length ‏ : ‎ 200 pages
  • ISBN-10 ‏ : ‎ 0995617007
  • ISBN-13 ‏ : ‎ 978-0995617001
  • Item Weight ‏ : ‎ 1.3 pounds
  • Dimensions ‏ : ‎ 8.5 x 0.46 x 11 inches

About the author

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Mark Blayney
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Having had a couple of gap years working for business which turned out to be in difficulty, and then taken an MBA, I qualified as a Chartered Accountant and then Licenced Insolvency Practitioner with what is now PricewaterhouseCoopers in order to pursue a career in business turnaround.

Having had secondments overseas (where I ran a match factory in Africa amongst other things) and into one of the clearing banks, I was project manager for setting up the firm’s Hands On Turnaround service, as well as briefly co-running the Business Recovery and Insolvency service line’s training department.

After 11 years with PwC I left to go into industry becoming involved in a business turnaround, then returned to the profession as a partner in a top 20 firm to set up a turnaround unit, before finally going freelance as an independent turnaround and business finance professional.

I currently co-run GPS Capital Ltd, a small PE house I co-founded which focusses on ‘special situations’ and am involved in our portfolio companies, as well as being a member of the Institute for Turnaround and European Association of Certified Turnaround Professionals.

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