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Business Knowledge Messaging: How to Avoid Business Miscommunication Paperback – February 16, 2022

by Ronald G Ross (Author)
4.4 out of 5 stars 14 ratings
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The problem we face today is inelastic engagement. If you’re drowning in a daily deluge of emails and virtual meetings, you know exactly what I mean. That’s why we need to talk about formal business knowledge messaging.
Look at it this way. Informal dialog and communication clues (e.g., body language and groans) are largely inelastic, but knowledge is growing exponentially. It doesn’t take a genius to see that’s a problem.
This new book takes business knowledge, along with data, semantics and rules, in an exciting new direction. You may love it, or you may hate it. But you definitely should read it!

Here’s how you can
  • Spot and fix ambiguity
  • Communicate more effectively
  • Systemize knowledge
Think that designing data and specifying requirements are a completely different matter than interpreting regulation and disambiguating policy? Think again! It’s actually all about handling formal messaging in a coordinated fashion. Get ready for your next step into the Knowledge Age!

Who is this Book For?

Are you a frequent victim of ambiguity or misinterpretation? Want to do something about it? This book is for you!

Bring people together for Knowledge-Age success. This book is literally for everyone looking to ensure effective formal communication – whether the written word or stored data.
On the business side: Managers, regulators, policy makers, legal staff, knowledge managers, compliance officers, product designers, training managers.
On the systems side: Business analysts, architects, data designers, software professionals.

Far-reaching, yet down to earth, this book takes a holistic view that for the very first time unifies policy, guidance, data, and requirements across the business. The better your business gets at knowledge messaging, the more agile it will become.

Here’s What Reviewers Are Saying

“The root problem is human communication in all forms, not technology. Spot on!”
“Highly readable. Short, but jam-packed with nuggets of wisdom.”
“Who knew that formal reading and writing skills are so important in our times.”
“Truly groundbreaking.”
“This book will set you and your company on a new path toward excellence.”
“Amazed to find that policy, regulations, requirements and data can all be viewed through the same lens.”
“Authoritative. Rich. Insightful.”
Read more
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  1. Print length
    109 pages
  2. Language
    English
  3. Publication date
    February 16, 2022
  4. Dimensions
    5.5 x 0.25 x 8.5 inches
  5. ISBN-10
    0941049183
  6. ISBN-13
    978-0941049184
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Product details

  • Publisher ‏ : ‎ Business Rule Solutions, LLC (February 16, 2022)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 109 pages
  • ISBN-10 ‏ : ‎ 0941049183
  • ISBN-13 ‏ : ‎ 978-0941049184
  • Item Weight ‏ : ‎ 6.9 ounces
  • Dimensions ‏ : ‎ 5.5 x 0.25 x 8.5 inches
  • Customer Reviews:
    4.4 out of 5 stars 14 ratings

About the author

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Ronald G. Ross

Ronald G. Ross

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Ronald G. Ross is one of the world's foremost authorities on policy interpretation, rules, concept models, business vocabulary, and data design. He is Co-Founder and Principal of Business Rule Solutions, LLC (BRS). At BRS, he has consulted to many hundreds of companies and government bodies around the globe.

Ron is the author of 10 professional books, including Business Knowledge Blueprints: Enabling Your Data to Speak the Language of the Business, 2nd ed. (2020). He is known as the ‘father’ of business rules.

Ron is Chair of Building Business Capabilities (BBC), the official conference of the International Institute of Business Analysis (IIBA®). He was a founder and principal in standards work at OMG on SBVR (Semantics of Business Vocabulary and Business Rules).

Ron has keynoted dozens of conferences and given seminars to many thousands of people worldwide. He is currently Executive Editor of BRCommunity.com and its flagship on-line publication, Business Rules Journal. From 1977-1998 he was editor of the landmark Data Base Newsletter.

Ron holds an M.S. in information science from the Illinois Institute of Technology and a B.A. from Rice University.

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4.4 out of 5 stars
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Top reviews from the United States

  • Beth Myers
    5.0 out of 5 stars An uncomplicated solution for a critical issue facing business today
    Reviewed in the United States on March 18, 2022
    Verified Purchase
    As organizations embrace Agile (I have no beef with Agile, BTW) and Agile touts 'people not processes', I've been asking experts for 5 years, 'Where is the business knowledge and how easy is it for anyone in the organization to access it?" I mostly get blank stares. Some gamely tell me the knowledge is sitting within xyz application, but upon further questioning they're talking about code expressed as English. Agile teams are being invited to quickly and independently (that's the point, right?) deliver MVP solutions. They aren't sharing the same knowledge foundation (vocabulary and rules) as they do so. It's not a matter of 'if' things break but 'when.' Mr. Ross proposes an elegant, uncomplicated solution (an inexpensive one at that!) that will undoubtedly save organizations millions in rework once teams realize they didn't share the same interpretation of "the chicken is ready to eat."
    2 people found this helpful
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  • Tom Redman
    5.0 out of 5 stars Solid explanation of a tough problem
    Reviewed in the United States on April 13, 2022
    In his famous book, Data and Reality: Basic Assumptions in Data Processing Reconsidered, William Kent described the difficulties in capturing even the simplest aspect of the real-world on a computer. It is a brilliant work that will timely for years to come.

    The first pages of Ron Ross’s Business Knowledge Messaging brought Kent to mind. This slim volume captures the essence of a very important issue: Language can ambiguous, complicating many business interactions. Eliminating that ambiguity is almost certainly impossible, but pushing back on it can prove very helpful. So give it a read.
    2 people found this helpful
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  • Enzo Frosinini
    5.0 out of 5 stars Super helpful book!
    Reviewed in the United States on April 14, 2022
    Thank you for sharing your industry knowledge of this topic! Very informative. This will really help me as I start my career in knowledge management
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  • Aldo
    5.0 out of 5 stars Great insights!
    Reviewed in the United States on April 13, 2022
    Short and to the point. A great book on reducing ambiguity and complexity
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Top reviews from other countries

  • Amazon Customer
    5.0 out of 5 stars Resolving Term Ambiguity
    Reviewed in the United Kingdom on October 28, 2022
    Verified Purchase
    A useful non-technical introduction to vocabulary management. Easy to understand. Would like more information on integration of these ideas with message design activities
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